Patient Information

COVID-19 Protocols

Please respect our staff during your visit and adhere to the safety measures put in place throughout our office.

Patients must wear a face mask during their appointment. If a patient refuses to wear a mask or at any point removes their mask during their visit, all care will immediately stop and the appointment will be rescheduled at a later date. Those who have health concerns which prevent the use of face mask must disclose this information prior to their appointment so we can arrange alternative ways of seeking care.

During your appointment, we ask that you limit the amount of movement in the waiting room. We encourage frequent hand sanitization throughout your visit.

For more information on local response to the COVID-19 pandemic, please go to:

New Patients

Please expect to be at your appointment for up to 2 hours


Your visit may include pupil dilation, vision testing, consultation, and additional specialty testing.

Pupil dilation may last 4-6 hours and may blur your vision. We ask that all patients be driven to and from their appointment for this reason.

Please arrange a driver or alternate transportation if you are to be dilated.

Please do not wear contact lenses to your appointment.

Please bring the following with you to your appointment:

  • Your Care Card

  • A list of all current medications

  • Any eyes drops you are taking, *please bring in the physical bottle(s) so we can mark down accurate dosage and frequency

  • Prescription Glasses *if you wear them regularly for watching television and/or driving

  • A list of all physicians, optometrists and specialists involved in your care 

  • Sunglasses to wear after your visit for comfort after dilation

Returning Patients

Please expect to be at your appointment for at least 1 hour.

Please let us know upon arrival if any of the following information has changed upon check-in so we can update our records:

  • Address and Phone Number

  • Family Doctor

  • Updated Prescription Glasses 

  • Medications

  • Eye Drops 

For general inquiries or any questions related to an upcoming appointment, please email

Frequently Asked Questions

Can I get a same-day appointment?
Do you offer walk-in clinic services?

We do not offer walk-in services. We are a referral-based clinic.


You must be referred to us by a family doctor, specialist or optometrist. Once we have received your referral, we will call you to book an appointment. Please note, the average wait-time for a non-urgent referral is 12-18 months. If you are a current patient of our office and have any questions or concerns, please call our office at (250) 334-4030. If it is an emergency, please call 911 or go to the nearest emergency department.

Is your office wheelchair accessible?

Yes! We are on the ground floor and have one handicapped parking space available directly out front of our office. Please let us know if you require any additional assistance during your visit.

Are your services covered by my insurance?

Consultations with Dr. Shaver and additional testing are fully covered under BC Medical/MSP. Starting January 1, 2023, we will be increasing our cataract lens calculation fee. This fee only relates to lens calculations for cataract surgery and does not apply to your initial consultation. 

Can you update my glasses prescriptions?

We do not provide prescriptions for glasses. Please book an appointment with an optometrist for all eye-wear related inquiries

Is there parking?

Our office is on the upper west-facing ground floor level of a two-level strata complex, and shares a parking lot with two other businesses. With that said, we have 7 parking stalls dedicated to our unit that are directly in front of our office, (including one shared handicapped parking stall). Due to limited parking, we kindly ask all drivers drop patients off and keep the spaces open in front of our office for those who require additional assistance. There is a Thrifty's directly across from our office which has ample parking. Our office is also nearby several cafes, restaurants and other amenities. Please let a receptionist know if you require additional assistance during your visit so we can try to accommodate an available parking stall upon your arrival.